CLIENT SERVICES
Frequently asked questions
Can I shop now?
Yes. You can shop available products, including published collaboration pieces. Choose an available size and colour, add your item to the bag and proceed to checkout. Items labelled sample, concept or upcoming are not available to buy.
What currency and payment method do you accept?
All prices and checkout payments are in Nigerian naira (NGN). Pay securely through Paystack using the options offered on its payment page. No additional tax is added at checkout. The current price for each piece is shown on its product page.
Where do you deliver and what does it cost?
We deliver within Nigeria, including the 36 states and the Federal Capital Territory. Delivery costs ₦7,000 per order, regardless of the number of items. Enter your full address and phone number at checkout. International delivery is not currently available.
When will my order arrive?
Delivery timing depends on your location and order. Contact us on WhatsApp with your order reference for an estimate or update. Tracking details are shared when available; no fixed nationwide delivery timeframe is promised.
How do I choose my size?
Use the product’s size options and size guide, and review the material and description. If you need help choosing a size, message us before ordering. Only variants with available stock can be added to your bag.
Can I return or exchange an item?
Request a return on WhatsApp within 7 days of delivery. Change-of-mind or sizing returns must be unused, unwashed and have tags attached. Exchanges depend on stock. Customers cover ordinary return delivery; MAISON TERRE covers agreed return delivery for faulty or incorrect items. Read Returns & refunds for the full policy.
When will I receive my refund?
Approved refunds are issued within 7–14 business days after inspection, normally to the original payment method. Your bank or payment provider may take additional time to reflect the credit.
My payment was debited but my order is not confirmed. What should I do?
Contact us with your payment reference, order email and payment time. Do not pay again until the first payment has been checked. Never share your card details, PIN, account password or one-time code.
Can I change or cancel my order?
Contact us promptly with your order reference. We will check whether the order can still be changed or cancelled. Once dispatched, eligible items follow the return process. Changes are not guaranteed after dispatch.
Do I need an account?
You can review products and complete guest checkout without creating an account. An account lets you manage saved addresses, your wishlist and orders associated with your account. Use the account sign-in page to register or reset your password.
What is The Collaboration?
The Collaboration brings together MAISON TERRE and DUST2DIAMOND while preserving each brand’s identity. Available collaboration products use the same bag, checkout and delivery process as the Maison collection.
How do I contact you?
Message us on WhatsApp at +234 906 374 2492. For an order enquiry, include your order reference. Our address is 10 Pastor Akindehinde Street, Ikorodu, Lagos, Nigeria; please arrange any visit or return with us first.