Returns & refunds

Contact us on WhatsApp within 7 days of delivery to request a return. Include your order reference, the item and your reason for returning it. Please wait for return instructions before sending anything back.

For a change-of-mind or sizing return, items must be unused, unworn, unwashed and in their original condition with tags attached. Include the original packaging where available. Trying an item on carefully to check fit is acceptable; items showing wear, washing, alteration or customer-caused damage are not eligible for a change-of-mind return.

If an item arrives faulty, damaged or different from what you ordered, contact us as soon as possible and send photos where practical. MAISON TERRE covers the agreed return delivery for faulty or incorrect items. The ordinary condition requirements and 7-day change-of-mind window do not remove your legal rights for defective or misdescribed goods.

Customers pay return delivery for change-of-mind or sizing returns. Use the return method agreed with us and keep proof of dispatch. Do not send a return to our address without arranging it first.

For an exchange, tell us the size or item you would prefer. Exchanges depend on stock and inspection of the returned item. We will confirm any price difference or additional delivery charge before you agree.

We inspect returned items and let you know whether the return is approved, with the reason if it is declined. Approved refunds are issued within 7–14 business days after inspection. Your bank or payment provider may take additional time to show the funds. Business days exclude weekends and public holidays.

Refunds are made to the original payment method where supported. We will not ask for your card PIN, password or one-time code to process a refund. Any different refund arrangement must be securely verified and agreed with you.

For a change-of-mind return, the original delivery charge is not refunded once delivery has been completed, except where required by law. For faulty or incorrect goods, any applicable refund of delivery charges will be handled in line with your consumer rights.

Contact us promptly if you wish to cancel an order. We will check whether it has already been dispatched. Once dispatched, the return process applies where eligible. If we cannot supply a paid item, we will contact you and arrange a refund for the unavailable item rather than substitute it without consent.

This policy does not limit any rights or remedies you have under applicable Nigerian consumer-protection law.