Privacy policy

MAISON TERRE handles the personal information used to operate this store. Our contact address is 10 Pastor Akindehinde Street, Ikorodu, Lagos, Nigeria. Contact us on WhatsApp at +234 906 374 2492 for privacy questions or requests. This notice covers our storefront and client-service communications.

We collect information you provide when creating an account, placing an order, saving an address, subscribing to updates or contacting us. This may include your name, email address, phone number, delivery address, order and payment references, wishlist choices, newsletter consent and messages.

The store and its service providers also process technical information needed for operation and security, such as device and browser details, network addresses, authentication records and error logs. Avoid sending sensitive information that is not needed for your enquiry.

We use information to manage accounts, process and fulfil orders, arrange delivery, provide support, handle returns and refunds, protect the store from fraud, and meet applicable legal obligations. Depending on the purpose, processing is based on carrying out your purchase or requested service, legal obligations, legitimate business interests, or your consent.

Newsletter subscriptions require your consent. You may withdraw it at any time by contacting us, or through an unsubscribe option where provided. Withdrawing marketing consent does not stop necessary messages about an order.

Payments are handled through Paystack. MAISON TERRE does not ask you to submit full card details, card PINs or one-time payment codes through our store forms or WhatsApp. We receive payment references and verification details needed to confirm payments and manage orders.

Information may be shared with hosting and account-service providers, Paystack, delivery partners and other service providers only as needed to operate the store and fulfil requests, or with authorities where legally required. We do not sell your personal information. Providers may process information outside Nigeria; applicable data-protection requirements and safeguards apply. Paystack and other independent services have their own privacy notices.

Scanning a garment QR code checks its registration with Maison Terre without requiring an account. We record the code reference, scan time, result, prior scan count and security flags. A daily salted representation of the network address helps detect abuse; we do not store the raw network address in the authenticity scan register or collect precise location.

Authenticity scan records are restricted to authorized administrators and retained for up to 30 days by default (administrator-configurable between 1 and 90 days). Expired records are removed when the verification service is used or retention settings change. Unusual activity may produce a warning, but repeated scanning alone does not establish that an item is counterfeit. Contact us if a code is unrecognized, revoked or has a warning.

The store uses browser storage and authentication mechanisms to keep you signed in and remember your shopping bag and saved choices. These are used to support the shopping experience. Clearing browser storage may sign you out or remove saved bag items. You can manage cookies and storage through your browser settings; disabling them may affect store functions.

If optional advertising or non-essential tracking is introduced, the relevant notice and consent choices will be provided where required.

We retain information for as long as needed for the purpose it was collected, including order fulfilment, support, accounting, dispute resolution and legal obligations. Retention depends on the type of record; a deletion request may not remove records that we are required to keep.

We use access controls and other reasonable safeguards to protect information. No online system can guarantee complete security. Keep your account credentials private and tell us promptly if you suspect unauthorised access.

Subject to applicable law, you may request access to, correction or deletion of your information, object to or restrict certain processing, request portability where applicable, or withdraw consent. Contact us on WhatsApp and describe your request. We may verify your identity before acting, without asking for your password or payment codes.

You may also raise a data-protection complaint with the Nigeria Data Protection Commission. The store is intended for adults; please do not create an account or provide personal information if you are under 18. If you believe a child has provided information, contact us.

We may update this notice as our services or legal requirements change. The current version is published on this page. Where required, we will notify you of material changes or request fresh consent.